Communication

Communication

Voice Calls

CCP is designed to maintain regular and timely communication with customers. Ultimately, at some point you have to talk to customers to find out what they need and if you can provide it.

Peer to Peer

Although information is exchanged through the database, there is a further peer to peer communication that sits in the background to allow messaging between users.

Alternatives

Of course, it's often necessary to contact customers through email. With CCP you are able to schedule emails that are bespoke to each customer, and send mass marketing emails as well.

More Features

"CCP have been generating successful leads for M&S for Business for a number of years. They form a key part of our outbound sales activity and their skilled agents have nurtured effective relationships with a number of important clients."
Warren Humphries
Client Relationship Manager, Marks & Spencer