CCP email scheduling is another alternative to voice calls to customers. Where the CCP differes from the usual mass email systems is that the content is automatically populated from the database, so there is no human intervention necessary.
Confirmation or advisory emails are able to be sent by either a teleagent or an interogator at any time. Documents from the documents library may be attached
In addition to the CCP functions, mass email or text is available . The function give full reporting on the delivery and reactions to the communication.